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Community Manager / Support

We're looking for someone to join the team and be the face of Fancy Hands -- to both our current and future users alike. You'll be on the front lines of support whenever our customers have a question or issue, and you'll be a powerful part of our public voice via Twitter, Facebook, etc.

Objectives

  • Decrease the time it takes for support requests to be answered
  • Establish best practices for handling support requests
  • Identify common support requests and work with team to fix underlying issues
  • Build audience and increase engagement on Twitter, Facebook, Tumblr, our blog, etc.

Responsibilities

  • Own the blogging, tweeting, Facebooking, Tumblring, and all social media channels
  • Be first point of contact for the support queue
  • Work with developers to address bugs found via support
  • Find interesting news, synthesize it for our audience, and post it to our blog
  • Work with marketing to build user stories

Sound great?

Introduce yourself and send your resume to .
Please note that you'll need to work from our NYC office.