Community Manager / Support

We're looking for someone to join the team and be the face of Fancy Hands -- to both our current and future users alike. You'll be on the front lines of support whenever our customers have a question or issue, and you'll be a powerful part of our public voice via Twitter, Facebook, etc.

Objectives

• Decrease the time it takes for support requests to be answered
• Establish best practices for handling support requests
• Identify common support requests and work with team to fix underlying issues
• Build audience and increase engagement on Twitter, Facebook, Tumblr, our blog, etc.

Responsibilities

• Own the blogging, tweeting, Facebooking, Tumblring, and all social media channels
• Be first point of contact for the support queue
• Work with developers to address bugs found via support
• Find interesting news, synthesize it for our audience, and post it to our blog
• Work with marketing to build user stories

Sound great?

Introduce yourself and send your resume to .
Please note that you'll need to work from our NYC office.