Terms of Service

If you have any questions about this, email support@fancyhands.com

Membership

By using this service, you're paying a lot of money for a valuable service. To ensure the quality of the service we've got some ground rules. Violating these ground rules may mean you've broken the terms of service and can result in us terminating our relationship. But, we always try to work with you to ensure that everything goes smoothly.

This is an email (and sometimes phone) based service. We'll never sell or rent your email address. However, we will send you email to communicate with you about your tasks. Also, we very rarely send out emails to keep in touch. We just wanted to point that out, you can always unsubscribe from those emails.

Each account is for the use of one single person. Accounts are not to be shared in any way. This includes having one person send in requests on behalf of multiple people. If you'd like to sign up for a group account (usable by more than one person), please contact support@fancyhands.com. Tasks are not transferrable in any way. You cannot sell or give away tasks on your plan (feel free to buy a gift subscription). Also, accounts are not transferable to another user; if one person signs up, you cannot transfer ownership of that account to another person. Accounts (or tasks) cannot be resold in any way.

Scope of Tasks

Each request for work (task) must be included in the task itself. While we can log into remote systems to work on tasks, we can't support logging into remote systems to read or respond to the task. Each request should be sent in as a single task. Currently, this is a primarily email based service, so that means each email should contain one discrete task. If you have several tasks that need to be done, send in several emails. This will ensure a quick turnaround and clear communication about each task.

If a second task is needed based on the first task (for example the information we find leads you to request more research), that should be sent in as a separate task. If your assistant gets something wrong, you follow up with the original task. If it's additional work, it should be submitted anew.

Defining the scope of tasks is hard. We're constantly trying to evolve and take on bigger tasks. Having said that, occasionally a user submits a task that is simply too big for us to handle, or goes against the spirit of the service. When this happens we do one of two things.

We may simply glance at the task, realize we can't do it, and respond saying that we're unable to do it.
We may spend some time researching and try to finish your task and realize that it's a) not something we can finish or b) just a whole ton of work beyond your service level. If that happens you're given a response, but one of your task credits is used.

If you feel that we've not done something that we could complete, please email our support and we'll try to work it out. It's at our sole discretion if a task is outside the scope of your service plan.

Under no circumstances will we spam people or do anything vaguely spammy. Don't ask.

We cannot (and will not) accept your credit card number for use in a task. You must not send us your credit card number to be used on a task.

For an incomplete list of examples of things that we will or won't do, please consult this page. That should give you a good guide to what we're able to accomplish. Agreeing to this terms of service means you understand and agree to keep your tasks within the scope of that document.

The normal plans are for a task based service, not hourly. So we view everything that comes in as a discrete task. If you need a big project done, break it down into small pieces and we'll handle them. This is especially great because a lot of times multiples parts of a single project can be worked on at once. However, this also means that we must enforce a time limit on how long we can work on tasks. That time limit is 15 minutes. If you'd like to hire us to work hourly, we'd be happy to work out a deal, please email and tell us what you have in mind.

The Unlimited Plan

Additionally, the unlimited plan has an additional terms of service.

Warranty

There is not warranty or guarantee on any of the information provided by Fancy Hands. We try awfully hard to provide the greatest, most prompt, and most accurate information; we believe we do this better than anyone anywhere. However, if we give you information that is wrong in anyway, although it's a mistake, you cannot hold us liable for it (or the results) of it in any way. Basically, if we tell you something and it ends up really causing a problem, you can't blame us for it. We're smart people over here and you're smart, let's just both rely on our intelligence to get us through that kind of thing.

Payments

There is no free version of this service. In order to use this service you pay a specific fee at an agreed upon interval. For example, you'll probably pay us once per month for a months worth of service. Once you've paid for a month (or any other interval), there are no refunds.

All plans are recurring subscriptions. When you pay for the service you buy X number of tasks per month (or year, or other term length). For example, if you purchase a plan that includes 15 tasks per month today, those tasks are only good for the next 30 days. If you've used 14 tasks at the end of the 30 days, you lose that last task. Tasks do not roll over from month to month or term to term.

Cancellation

You can cancel at anytime for no penalty fee. If you signed up using Amazon Payments, you can cancel at payments.amazon.com, otherwise, you can manage your account from the Fancy Hands dashboard.

Termination of Service

We reserve the right to terminate the service of a client at any time for any reason. That's our legal speak for saying that in extremely rare circumstances, we may end our relationship with a client for a number of reasons including but not limited to the following: 1) If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests. 2) If the client is abusive to his/her assistant or any other Fancy Hands employee (treat this person as your employee, if you yell at your real-life employees, they'll quit).