FAQ

How does it work?

Sign up in seconds, then hand us your tasks. Put your feet up while we do your dirty work. If you want the nuts and bolts of what that entails, click here. Don't forget to check out our walkthrough.

Where are the assistants located?

Assistants are located in the USA. All over the USA.

Can your assistants work for me even though I'm in a different country?

Yes, we service clients worldwide, as long as we can speak English to complete your task.

What stuff will Fancy Hands do?

Anything that doesn't require us to physically go somewhere for you. Anything a smart, patient, internet-savvy person with a cell phone can conquer. As long as it's legal, we'll do it. See some examples here.

Can you do rush tasks?

We can handle most time-sensitive tasks, within reason. Please type "time sensitive" and note the deadline by which you need the task completed in your request subject line.

Can you call countries outside the US?

Yep! We can call land lines and mobile phones in most countries. We CANNOT call toll numbers in other countries, like 900 numbers... and in some countries those are 800 numbers! :/ Don't get your britches bunched. We're working on it, okay?

What are your assistants' qualifications?

We hand-pick our assistants to ensure we've got smart, swift, and savvy folks with armfuls of patience at our consoles. They're good at pushing buttons without pushing your buttons, and they're OCD about GTD. Our hiring process once involved rigorous interviews, tests, and zebra jousts. For insurance purposes we now only put them through the interviews and the tests.

Can I request an assistant who speaks a foreign language?

We work for English-speaking clients worldwide, but we do not work in other languages.

What's the average turnaround time on a task?

We try our best to get it done as soon as we can and pride ourselves on being fast and thorough. Some tasks will only take a few minutes but often sorting out your cable bill with the lovely folks at Time Warner can take a bit longer.

If an assistant makes calls for me, how will he or she represent him or herself?

We will tell the party we're ringing that we're your assistant, and that we're calling on your behalf.

Will I get the same assistant for every request?

Nope. You may see some assistants more than others, but you won't be assigned a dedicated assistant. (Of course, all of our assistants are dedicated.) It's really better for you to be supported by a whole team than just one person.

Can I request a specific assistant?

You can ask for someone, but we can't guarantee anything. The extra hand you request may be busy assisting somebody else, or he could be on vacation.

Can you give me a guide to what you can and can't do?

Yep, right here.

Can I upgrade or downgrade my plan?

Yep, right in Billing Information.

At the end of the month, do my unused tasks roll over?

No, but your dog might.

More FAQs here