While you can initiate requests over the phone and add attachments via email, you'll always have a complete history of all the work we did on the request page. This thing is a beauty.
You can see your original request.
You'll be able to see our response(s).
Complete with any attachments you sent or that we sent.
There is a full list of phone calls that we made.
If we added events to your calendar, you can see that here too (as well as on your calendar).
You can even add a new note. Perhaps you forgot something?
Perhaps you just want to tell us we did a good job...