Done with ease
What is a request?
A request is 20 minutes worth of work. There are two basic types of requests: Standard and Live.
What is a standard request?
Ideal for tasks requiring a response from a 3rd party, coordinating back and forth, or research. Of course, all types of requests are welcome here - even the quick ones.
Send it in anyway and an assistant will assess how much time it will take and use the appropriate amount of requests to complete the job. They will confirm with you before moving forward.
Can I make a recurring request?
These are ideal for recurring appointments like haircuts; or research you need done for your weekly meeting with your boss. Another great example is when you really want that hard to get restaurant reservation or item, and you need to call back every day to see if there's a cancellation or they finally got it in stock.
What is a live request?
Ideal for any kind of request that can be answered in a short period of time. Phone calls, looking something up on the go, price comparisons, reservations, etc.
Live requests are charged by the minute so say your request took 22 minutes to complete, you will have used 2 requests, but still have 18 more minutes of time left to use of that second request.
Can I send requests other than through the website?
Yes! In fact, you can send requests to us several different ways. You can submit requests through our apps, SMS, email or by leaving a voice-mail.
We've developed apps for iOS and Android. Both have standard and live request features.
Texting works the same as a Live Request. Great for assignments that can be taken care of immediately. All SMS messages will have a copy of the conversation saved in your Live Request log as well.
In your email all day? No worries, you can send all requests, large and small, via email and a copy of the request and transcript will be logged in your dashboard as well, keeping everything in one place.
Quickly get To Dos off your mind by calling us and leaving a message. Call requests can be viewed on your dashboard if you wish to see the full thread. Our call in number is the same as our SMS number