How does it work?
Where are the assistants located?
Assistants are located in the USA. All over the USA.
Can your assistants work for me even though I'm in a different country?
What stuff will Fancy Hands do?
Anything that doesn't require us to physically go somewhere for you. Anything a smart, patient, internet-savvy person with a cell phone can conquer. As long as it's legal, we'll do it. See some examples here.
Can you make purchases for me?
Absolutely! We make it as easy as a one-click. All you have to do is approve the purchase and we’ll charge the credit card on file. None of our assistants will ever ask you (nor should you give out) your credit card information, we’re able to make purchases on your behalf and then charge the credit card you have on file. Currently, we make purchases up to $200 for you.
Can you do rush tasks?
We can handle most time-sensitive tasks, within reason. Please type "time sensitive" and note the deadline by which you need the task completed in your request subject line. However, we can't make any guarantees about speed. So, if it's super important and it needs to be completed by a near-term deadline, it's probably not a great task for us.
Can you call countries outside the US?
Yep! We can call land lines and mobile phones in most countries. We CANNOT call toll numbers in other countries, like 900 numbers... and in some countries those are 800 numbers! :/ Don't get your britches bunched. We're working on it, okay?
What are your assistants' qualifications?
We hand-pick our assistants to ensure we've got smart, swift, and savvy folks with armfuls of patience at our consoles. They're good at pushing buttons without pushing your buttons, and they're OCD about GTD. Our hiring process once involved rigorous interviews, tests, and zebra jousts. For insurance purposes we now only put them through the interviews and the tests.
Can I request an assistant who speaks a foreign language?
We work for English-speaking clients worldwide, but we do not work in other languages.
What's the average turnaround time on a task?
We try our best to get it done as soon as we can and pride ourselves on being fast and thorough. Some tasks will only take a few minutes but often sorting out your cable bill with the lovely folks at Time Warner can take a bit longer.
If an assistant makes calls for me, how will he or she represent him or herself?
We will tell the party we're ringing that we're your assistant, and that we're calling on your behalf.
Will I get the same assistant for every request?
Nope. You may see some assistants more than others, but you won't be assigned a dedicated assistant. (Of course, all of our assistants are dedicated.) It's really better for you to be supported by a whole team than just one person.
Can I request a specific assistant?
You can ask for someone, but we can't guarantee anything. The extra hand you request may be busy assisting somebody else, or he could be on vacation.
Can you give me a guide to what you can and can't do?
Yep, right here.
How do I upgrade, downgrade, or cancel my service?
Head over to your billing info page and select the plan you want from the drop-down menu. To cancel your account, click on the link "cancel your account." No hard feelings.
At the end of the month, do my unused tasks roll over?
Yep! Any unused tasks will roll over at the end of the month as long as your account is active.
What if I have a large request that I need your help with?
Your assistant will work on your request until it gets done. For larger requests (something that is definitely going to take more than 15 minutes) we’ll send you a note asking you to approve the use of additional requests to complete the job. Once we get the go ahead from you, we’ll deduct that amount of tasks from your pool to complete the request.
What if I have a task that I want repeated?
You can schedule a recurring request! We give you the option to schedule these recurring requests from your Dashboard. Choose the frequency at which the request should be repeated and you’re all set. More information about recurring requests.
Our Request Page
How to navigate our request pageSEE HOW
Calling in Tasks
How to call in tasks via telephoneSEE HOW
How to use Fancy Hands to buy things for youSEE HOW
How to get the most out of our Google calendar integrationSEE HOW
How to connect your basecamp account to Fancy HandsSEE HOW
Once you're connected, find out how to assign tasks to Fancy Hands from inside BasecampSEE HOW