It must be fate that Lena’s last name is Service. She’s one of our most beloved assistants, well known for her attention to detail and her desire to go above and beyond for our clients. She consistently receives a “thumbs up” feedback. Here are some tasks she’s recently received high praise for:
“Find a specific pair of jeans for my girlfriend that I’ve not been able to locate.“
Lena tracked down this highly desired denim for a customer by calling multiple stores across the country. When they were located, she worked with the client to get the jeans ordered and shipped in time for them to be wrapped and waiting under the Christmas tree for one lucky lady.
“Set a lunch with Mr. Williams somewhere that works for both of our locations and schedules.”
Did you know that your Fancy Hands assistant can set appointments and put them in your calendar for you? This is one of those requests that sounds simple but can actually take a lot of work and time to complete.
The above request, for example, ended up with Lena sending 27 emails. She found openings in our client’s calendar, worked with Mr. Williams to find a coordinating opening in his calendar, found a restaurant that was well reviewed and convenient for both men, confirmed the appointment with Mr. Williams, and put it in our client’s calendar.
…then our client had a conflict come up and asked her to reschedule the lunch. Lena started the whole process over, happily.
“I want some juices from the organic juice place in my town delivered to me. Here are the flavors I want, can you figure that out for tomorrow?”
Turns out the eco-friendly folks at the organic juice place deliver by bicycle only, and the client lived out of their delivery range. Lena arranged for overnight shipping, so the juices were on the client’s doorstep the next morning, just in time for a blueberry flax-seed, hemp-oil, tofu-infused breakfast treat.
“My credit card keeps getting charged a monthly fee for something that I don’t think I ever signed up for – can you sort this out and have it stopped?”
When our clients need things handled with their private accounts, our assistants can patch them in briefly so that customer service can verify their identity and confirm that the assistant is authorized to speak on their behalf.
Lena was successful in getting this client ‘s recurring charges canceled, and she scored them a $330 refund for 8 months of inaccurate fees. Lena made 5 phone calls for this task, and spent a total of 54 minutes on the phone.
A little background info about Lena:
WHERE DO YOU LIVE?
Yacolt, WA ... Really the middle of nowhere!
WHAT ARE YOUR INTERESTS?
Reading, writing, art, computers, languages, law, accounting and FASHION!
WHAT ARE YOU GOOD AT?
Hunting someone down on the internet. My skills are lethal!
WHAT'S THE MOST MEMORABLE REQUEST YOU'VE SEEN FROM A CUSTOMER?
We get fashion related requests from a client, asking for inspiration. I love that!
WHO IS YOUR SPIRIT ANIMAL?
A cat...Taco, the wonder cat...
WHAT ARE YOU MOST PROUD OF?
My two children - how smart and amazing they both are! Followed by my ability to retain and recite information.
WHAT ADVICE WOULD YOU GIVE TO THE 16 YEAR OLD VERSION OF YOURSELF?
Enjoy school - you'll miss the socializing during lunch times. The real world is harder than you think. And take the lapidary course that you were offered!
Take note: don’t pass out around Lena. She will…play poker on you!?!