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FANCY HANDS BLOG

New API Features - Outgoing Calls

The Fancy Hands API is constantly being updated and improved and today we would like to introduce some new features to our Outgoing Call API

Call Recording

You can now have the entire call recorded for quality control.  Listen as your conversation scripts play out in real life, and learn how to tweak them to get the best results. Just mark [record] as True on your http://www.fancyhands.com/api/v1/call/outgoing/ POST request and you are all set. You will be able to find a history of recorded calls in your developer dashboard.

Call Windows

Do you want to have calls only go out in the afternoon? Or how about first thing in the morning? Now you can with call windows. Just send UTC date times to [call_window_start] and [call_window_end]. Call windows can also be set days in advance.

Webhooks

If you are already using the Outgoing Call API you may have noticed you are receiving more webhook callbacks. We now send you status webhooks when the following things happen:

  • Our assistants pick up the task
  • The call has been placed
  • The call has been answered
  • The call has been transferred
  • The call has ended
  • The request has been completed

Now you can pass that data along to your end user, and always know where we are on the call.

Stay tuned for more updates coming shortly!

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