Current User FAQ

How many tasks do I have left?

The number of tasks you have remaining is on the dashboard. There's also a history of all your tasks, because history is cool.

When will my subscription renew (when will I get billed)?

You can find out when your subscription will renew at the dashboard. This is also when your task count resets.

How do I upgrade, downgrade, or cancel my service?

Head over to your billing info page and select the plan you want from the drop-down menu. To cancel your account, click on the link "cancel your account." No hard feelings.

What is the status of my task? When should I expect a response?

We do our best to answer every request as quickly as possible. Sometimes it's a few minutes, sometimes a few hours, sometimes a few days. If it's time-sensitive, we'll do our best to accommodate. If you haven't heard from us in a while, check your dashboard to ensure a letter didn't get lost in the mail. Feel free to reply to the auto-responder asking for a status update. If none of that works, email [email protected] and we'll wipe away your tears.

How do I cancel a task once it's been submitted?

Send us a response to the original task. Let us know you don't need our help. We'll stop helping.

I was a customer before, how do I re-sign up?

We knew you'd be back. (Okay, not really, but yay!) To re-subscribe, go to the Subscribe page and point at a plan. Welcome back!

What question did the magician answer?

A trick question. (It's an illusion, Michael).

More FAQs here


Our Request Page

How to navigate our request page


Calling in Tasks

How to call in tasks via telephone



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Calendar Integration

How to get the most out of our Google calendar integration