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Current User FAQ

How many tasks do I have left?

The number of tasks you have remaining is on the dashboard. There's also a history of all your tasks, because history is cool.

When will my subscription renew (when will I get billed)?

You can find out when your subscription will renew at the dashboard. This is also when your task count resets.

How do I upgrade, downgrade, or cancel my service?

Head over to your billing info page and select the plan you want from the drop-down menu. To cancel your account, click on the link "cancel your account." No hard feelings.

What is the status of my task? When should I expect a response?

We do our best to answer every request as quickly as possible. Sometimes it's a few minutes, sometimes a few hours, sometimes a few days. If it's time-sensitive, we'll do our best to accommodate. If you haven't heard from us in a while, check your dashboard to ensure a letter didn't get lost in the mail. Feel free to reply to the auto-responder asking for a status update. If none of that works, email support@fancyhands.com and we'll wipe away your tears.

How do I cancel a task once it's been submitted?

Send us a response to the original task. Let us know you don't need our help. We'll stop helping.

I was a customer before, how do I re-sign up?

We knew you'd be back. (Okay, not really, but yay!) To re-subscribe, go to the Subscribe page and point at a plan. Welcome back!

What question did the magician answer?

A trick question. (It's an illusion, Michael).

More FAQs here

Tutorials

Our Request Page

How to navigate our request page

SEE HOW

Calling in Tasks

How to call in tasks via telephone

SEE HOW

Payments

How to use Fancy Hands to buy things for you

SEE HOW

Calendar Integration

How to get the most out of our Google calendar integration

SEE HOW