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FANCY HANDS BLOG

Merry Christmas!

Thanks for a great year! We hope your holiday is a happy one. 

Our developers made you a little treat -

go to our homepage and click on the blue present at the bottom right of your screen. 

Forget something?

It's not too late to order a team of assistants for the people on your gift list. 

You can place your order right here

schedule delivery date of your gift, 

and include a holiday message. 

Stay inside today. The mall is brutal. 

Happy Holidays! 

Cat in a box?

You can do better than that. 

Give your loved ones a personal assistant for Christmas. 

Starting at $25. 

Cool like Fonzie.

Dice named Fancy Hands one of "New York City’s 10 Coolest Startups"

"Outsourcing the messy details of our busy lives has a become a hot trend, and Fancy Hands helps with a team of personal assistants standing by to handle your chores or your schedule for a flat monthly fee as low as $25 (for five tasks). Use your assistant to order lunch, buy tickets, manage your calendar (a free feature) or research vetted service providers who will fix your plumbing or paint your bedroom at discounted prices." -Don Willmott

Thanks to Don and Dice for being in the know and spreading the word! 

Meet Lena Service: Assistant

It must be fate that Lena’s last name is Service. She’s one of our most beloved assistants, well known for her attention to detail and her desire to go above and beyond for our clients. She consistently receives a “thumbs up” feedback. Here are some tasks she’s recently received high praise for: 

“Find a specific pair of jeans for my girlfriend that I’ve not been able to locate.“

Lena tracked down this highly desired denim for a customer by calling multiple stores across the country. When they were located, she worked with the client to get the jeans ordered and shipped in time for them to be wrapped and waiting under the Christmas tree for one lucky lady. 

“Set a lunch with Mr. Williams somewhere that works for both of our locations and schedules.”

Did you know that your Fancy Hands assistant can set appointments and put them in your calendar for you? This is one of those requests that sounds simple but can actually take a lot of work and time to complete. 

The above request, for example, ended up with Lena sending 27 emails. She found openings in our client’s calendar, worked with Mr. Williams to find a coordinating opening in his calendar, found a restaurant that was well reviewed and convenient for both men, confirmed the appointment with Mr. Williams, and put it in our client’s calendar. 

…then our client had a conflict come up and asked her to reschedule the lunch. Lena started the whole process over, happily. 

“I want some juices from the organic juice place in my town delivered to me. Here are the flavors I want, can you figure that out for tomorrow?”

Turns out the eco-friendly folks at the organic juice place deliver by bicycle only, and the client lived out of their delivery range. Lena arranged for overnight shipping, so the juices were on the client’s doorstep the next morning, just in time for a blueberry flax-seed, hemp-oil, tofu-infused breakfast treat. 

“My credit card keeps getting charged a monthly fee for something that I don’t think I ever signed up for – can you sort this out and have it stopped?”

When our clients need things handled with their private accounts, our assistants can patch them in briefly so that customer service can verify their identity and confirm that the assistant is authorized to speak on their behalf. 

Lena was successful in getting this client ‘s recurring charges canceled, and she scored them a $330 refund for 8 months of inaccurate fees. Lena made 5 phone calls for this task, and spent a total of 54 minutes on the phone.

A little background info about Lena: 

WHERE DO YOU LIVE?

Yacolt, WA ... Really the middle of nowhere!

WHAT ARE YOUR INTERESTS?

Reading, writing, art, computers, languages, law, accounting and FASHION!

WHAT ARE YOU GOOD AT?

Hunting someone down on the internet. My skills are lethal!

WHAT'S THE MOST MEMORABLE REQUEST YOU'VE SEEN FROM A CUSTOMER?

We get fashion related requests from a client, asking for inspiration. I love that!

WHO IS YOUR SPIRIT ANIMAL?

A cat...Taco, the wonder cat...

WHAT ARE YOU MOST PROUD OF?

My two children - how smart and amazing they both are! Followed by my ability to retain and recite information. 

WHAT ADVICE WOULD YOU GIVE TO THE 16 YEAR OLD VERSION OF YOURSELF?

Enjoy school - you'll miss the socializing during lunch times. The real world is harder than you think. And take the lapidary course that you were offered!

Take note: don’t pass out around Lena. She will…play poker on you!?!

Bad Santa.

One of our clients asked his Fancy Hands assistant to make him an e-card filled with Bad Santas to send to his friends.                

How did we do? 

GIVE THE GIFT OF FANCY HANDS!

For as little as $25, you can give someone their own personal assistant.

It’s a genius gift idea. Trust us. You will win Christmas. 

Don’t know about Fancy Hands yet? Dude. 

Our assistants make your life suck less. Read all about it here. 

Googly-eyed.

We all know how to Google...but do you Google like the pros? NOW you do! Click to enlarge.

Twelve.

In honor of 12/12/12, the last repeating date we'll ever see, here are

12 tips for time management:  

Time wasters.

We really hope that you don't waste 36% of your time on annoying co-workers!

Now is the time.

 

Harvard Business School boldly suggests a 3-Day Rule

Can you imagine only letting your to-do list tasks stay active for 3 days before doing them or getting rid of them altogether? Considering some of our 2012 New Year's resolutions will be carried over to 2013's New Year's resolutions, maybe we should pay attention to this advice! 

"A to-do list is only useful if you cross things off as often as you add tasks on. If something’s been on your list for more than 3 days, do one of the following: 

-Do it immediately.

It may take you less time than you think.

-Schedule it.

Find a time slot on your calendar when you can get the task done. If it’s important enough to have on your list, then commit to doing it at a specific time and day.

-Let it die.

If you’re not willing to do something immediately or schedule it for later, you won’t ever do it. Accept that it’s not really a priority and take it off your list."

Hans loungin'.

Art director David Trawin presents:

Fancy Hans, taking a break because his Fancy Hands assistants are working hard for him. 

You can follow Hans on Twitter here for great use case ideas. 

Woody.

 
The Woody Allen School of Productivity: 
 
1. Change Slows You Down. 
 
2. Don't Look Back. 
 
3. Just Keep Swinging. 
 
4. Have a Life. 
 
5. Watch Your Margins. 
 
6. Keep Extra Cooks Out of the Kitchen. 
 
7. Don't Micro-manage. 
 
8. Fix it Quick. 
 

Six for Success.

 
Fast Company shared these 6 tips for daily productivity

Work must get done!

You don't want to do the work, but the work must get done! 
Fancy Hands customers are busy people, and they’ve simplified their lives by using our service. 
Our assistants handle those annoying little to-dos that pile up so easily.
Check out some recent requests that our clients asked their Fancy Hands assistants to tackle. 
TASK #1: FIND NEARBY RETAIL LOCATION AND CONFIRM INVENTORY
REQUEST: 
Where can I buy a medium-sized white lab coat for $23 or less near my apartment? 
Looking for some place within 1 mile from me.  
Need to buy it today or tomorrow.
RESPONSE: 
OK Uniform is located 1.2 miles from you. 
They have a men's full length lab-coat available for $21.98. 
I called to confirm, and they have a medium in stock. 
I’ve listed the address, phone number, and hours of operation below. 
Regards, 
Angela S. 
TASK #2: ARRANGE EXCHANGE OF BROKEN ITEM   
REQUEST: 
I have a Nike Fuel Band. It seems broken. 
Here are the details of what the error message is…
Can they send me a new one? Or can I exchange it at a Nike store here in NYC?
RESPONSE: 
You have a new Nike Fuel Band waiting for you at the Nike store closest to you. 
That’s located at 21 Mercer Street, New York, NY 10013. 
The store phone number is 1-212-226-5433. 
Just bring the old one along with a valid ID. 
Your reference number with is 121114-016623. 
If you have any questions, just let me know!
- Michelle J.
TASK #3: MAKE A DOCTOR’S APPOINTMENT
REQUEST: 
Can you make me a Dr.'s appointment?
I have a head cold that I can't seem to shake. 
Here’s the phone number.  I’m a new patient. 
 
RESPONSE: 
I booked you an appointment for tomorrow at 2:45pm. 
I called and spoke with Ashley. She entered you into the system. 
You will be seeing Dr. Jamie Morrison.
Regards,
Joanna F.
TASK #4: RESEARCH TWITTER ACCOUNTS   
REQUEST: 
Please find Twitter names for all of these people. 
http://www.inktalks.com/people/speakers 
http://www.inktalks.com/people/staff
Send back to me links to their Twitter profiles. 
RESPONSE: 
Please see the attached Google doc of all the Twitter accounts that I could find. 
Best,
Julie B.
TASK #5: MAKE A PLAYLIST  
REQUEST: 
Please search all of my You Tube videos and make a playlist, 
starting with the earliest one I posted, of all my "for NAME" videos from India.
Call the playlist "Video Requests in India 2011".
RESPONSE:
Here is the link to the playlist that you requested.
All the best, 
Katie S. 
TASK #6: RESEARCH PEOPLE
REQUEST: 
Can you send me 10 unique news articles about these art dealers? 
Specifically I am most interested in any paintings that they have been involved with the sale of.
RESPONSE: 
Please find the attached articles that mention your requested art dealers below. 
Regards,
Mandie S.
It's a win/win! 
Fancy Hands assistants got the opportunity to work, and our clients moved this stuff from "ugh" to "done".

Meet Dave: Art Director

Dave makes everything pretty at Fancy Hands. He not only designed the website, but he played a major role in making our offices feel inviting and fun. 
 
He rarely arrives at work empty handed. He loves to bring art and cheap beer in to share with the team. He's on a mission to find the worst, cheapest beer in all the land.
 
WHAT IS YOUR WORST QUALITY? 

Customer appreciation.

"...delivering service so WOW that I have to write about it here."

Our assistants logged 536 minutes on the phone for Dennis Yu in the last three months. 


Read about how we've helped him - and how we could be helping you, too - right here. 

One of the most promising startups on the globe!

We can't get much happier over here. 

She knows what she's talking about, obviously - check out her last name!
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